Frequently Asked Questions
Please read our FAQ before sending us a message.
There are many different payment methods you can choose on our website.
We support Credit/Debit Card, PayPal…
We respect your privacy and keep your personal information confidential.
Personal data is information that can be used to directly or indirectly identify you. Personal data also includes anonymous data that is linked to information that can be used to directly or indirectly identify you. Personal data does not include data that has been irreversibly anonymized or aggregated so that it can no longer enable us, whether in combination with other information or otherwise, to identify you.
Before being shipped out, orders need 1-3 days for processing
And for delivery time after your order was sent out, you can check the Shipping Info page for estimated delivery days.
Or you can log into your account >> click on “My Orders” and click on the “Track” button for more tracking details.
Please log into your account >> click on “My Orders” on the page “Me”, then click the button “Track” for your order.
It may take 3-5 days to see any activity once it has shipped out from our end as the next facility need time to scan parcels.
Please allow some time for the courier to update the latest tracking info after reaching the next station.
Normally, an email with tracking number will be sent to your account email address after the order is shipped out in 24 hours.
If you did not receive the email:
1. Please visit “My orders” to check the order status, it could be still in processing.
2. Please check if you loged in the correct Lookta account, the email is sent to the registered email address.
3. Please check your junk emails and if your email address shielded our email.